Tengah resident claims she reported water leakage in 2024, but town council says it received her feedback only in March
A homeowner said she first reported the water leakage at Block 122B Tengah Drive in August 2024, but the town council said it received her feedback only in March.
What happened?
Stomp previously reported that Stomper Anonymous had written to Chua Chu Kang Town Council on April 24: "I have reported the issue of water leaking from the roof garden to my unit close to 10 times since August 2024 via the OneService app and email."
The town council replied on May 16: "We are aware of the issue and have already informed HDB's main contractor on April 25."
This triggered the Stomper who responded angrily: "I reported this last year and you only informed HDB's main contractor on April 25? What have you all been working on in the past many months?
"Are you kidding me?"
In response to a Stomp query, a town council spokesperson said: "According to our town council records, we received feedback from the resident on the water leakage at the water riser of Block 122B Tengah Drive on two occasions - once in March 2025, and another in April 2025.
"These were received via email. We are not aware of any other feedback sent to other platforms on this matter."
Rebutting the town council, the Stomper shared a PDF compiling all her feedback about the water leakage since August 2024.
She said: "Since they are unable to recall all of my reports, I'm putting in extra time to retrieve all the messages to support their work more effectively!"
The PDF shows that her initial messages about the leakage were to the Building Service Centre, set up by HDB to help homeowners with rectifying defects in their new flats.
The Stomper also provided feedback via the OneService app twice in March.
She emailed the town council directly only in April and May.
The town council spokesperson told Stomp: "As the water leakage falls under the purview of HDB and its contractor, we promptly notified HDB upon receiving the resident's feedback, the most recent being April 25. We had also updated the resident accordingly via email.
"On May 11, HDB's contractor started rectifications to address the water leak by implementing measures such as the application of water proofing coating on the floor of the water riser. The works are ongoing and will be completed by the end of this month."
