Plastic in KFC Mac N Cheese after corner of sauce bag fell into tub: 'Genuine oversight by staff'
KFC has apologised after a customer found a piece of plastic in her Mac N Cheese bowl recently.
Stomper Melanie shared photos of the foreign object in the food she bought from the Gek Poh Ville outlet in Jurong West on Oct 22.
She recounted: "I eagerly anticipated my recent order of Mac N Cheese from KFC.
"However, the first bite revealed a shocking surprise – plastic in the Mac N Cheese and is rather big. It was an unappetising discovery."
She was also disheartened by what happened after.
"I promptly contacted KFC via email to share this serious concern. Regrettably, I received no response. This lack of acknowledgement is profoundly disappointing," said the Stomper on Oct 24.
"This experience isn't just about a disappointing meal. It's about food safety, customer trust and the responsibility of businesses to their patrons. I'm sharing this not to criticise but to call for accountability and transparency. I believe in the integrity of KFC and hope they take this matter seriously to avoid such incidents in the future."
In response to a Stomp query, a KFC spokesperson said the restaurant chain has contacted the Stomper and the case was resolved as of Oct 25.
"The incident as shared by Ms Malanie was a genuine case of an oversight by our staff," she explained.
"During the preparation of the sauce, our staff had to snip off a corner of the bag in order to pour out the cheese sauce into a container. In her haste, she did not notice that the corner snipped piece was still attached, and as she poured out the sauce, the snipped piece got loosen and fell into the tub. The piece of plastic was then subsequently scooped by accident into the Mac N Cheese bowl which Ms Malanie ordered.
"At KFC, we are committed to always provide the best quality of food and service to our customers, and we take food safety very seriously. We had sincerely apologised to the guest for this unfortunate incident and were grateful to have her understanding.
"Following this incident, we have sent reminders to our restaurants and reinforced our protocols to raise their alertness. We sincerely regret the inconvenience that this incident has caused."
Several cases of plastic in food were reported by Stomp in recent months.
In August, Stompers found find a piece of plastic in a tub of nacho cheese sauce from Long John Silver's and another in Buttermilk Crispy Chicken burger from McDonald's.
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