Shopee user thanks Stomp after account no longer restricted: 'You guys are really amazing'
A Shopee user has been facing issues using in-app vouchers while making purchases.
Stomper S was left even more frustrated after trying to contact Shopee's customer service, which he said was akin to "talking to a keyboard warrior".
Sharing screenshots with Stomp on Sept 2, he explained: "As a Shopee user, I find the customer service extremely disappointing - unclear, and unable to address my questions properly.
"I raised an issue where I couldn't claim certain in-app vouchers, but repeatedly received the error message: 'F01: Oops! This voucher can't be claimed right now. Please use a different voucher. Kindly check our T&C for further details.'
"Customer service replied that this was because I had 'used multiple Shopee accounts on a single device or shared my account with others.'
"I explained that I have two phones (personal and work), each with a Shopee account under the same Apple ID. Hardly unusual - the average Singaporean resident has 1.79 mobile connections. Sometimes I log into the other device when I forget one phone. I have since stopped doing this.
"I asked simple follow-ups: How can I claim vouchers again? Do I need to reset or delete my account? Is the F01 error permanent or temporary?
"Shopee's reply: 'Due to security and privacy reasons, we cannot provide further details.'
"How does it make sense that Shopee can't explain an issue affecting me directly? Google, for example, informs users of suspicious logins and suggests fixes. Shopee hints at a 'security/privacy issue' but offers no solution.
"Some vouchers still work, but usually those with higher minimum spends or random drops via social media - not practical for my shopping habits. Sometimes you just want the vouchers with no minimum spend.
"With Shopee, customer service feels like you're talking to a 'keyboard warrior' - generic responses, focused on closing cases than solving problems. No one calls to understand the situation or works with you to resolve it.
"The approach is robotic and dismissive, and the implicit message is that losing one customer doesn't matter when the platform is in hypergrowth mode."
In response to a Stomp query, a Shopee spokesperson said: "Shopee's voucher system has safeguards in place to prevent unusual redemption activity, such as multiple accounts or irregular usage, and such accounts may be restricted.
"In this case, Shopee has reviewed the matter and refreshed the account status so the user is no longer restricted. We remain available to support this user and any others who may encounter a similar issue."
S confirmed with Stomp that the issue is "all resolved".
He told Stomp on Sept 10: "You guys are really amazing. Thanks so much. I still love Shopee because they are still the better ones out there."
