SIA apologises to business-class passenger for 'distress' caused by defective lavatory door before take-off
The lavatory with the malfunctioning door that caused embarrassment to a Singapore Airlines (SIA) passenger was locked for the remainder of the flight, SIA told Stomp on Dec 2.
Stomp had reported on Dec 1 that the passenger, Stomper MM, felt humilated when two people opened the door while he was using the toilet.
The business-class passenger told Stomp: "I remain appalled by the way the incident was handled – both at the time and even now that I have written to Singapore Airlines and after a few days, they came back with an insincere apology.
"Experiencing a lack of privacy, especially in a sensitive area like a lavatory, and having the door opened on me twice due to a malfunction is completely unacceptable.
In response to a Stomp query, a spokesperson for the airline said: "SIA sincerely apologises to our customer for the distress caused by a defective lavatory door on board SQ406 from Singapore to Delhi on Nov 5."
She clarified that the incident occurred on the ground before the aircraft took off.
"When the customer informed SIA's cabin crew about the malfunctioning door, they apologised to the customer, locked the lavatory, and marked it as unserviceable for the remainder of the flight to ensure that no other customers could use it," said the spokesperson.
"The lavatory door was fixed in Delhi and subsequently checked to ensure that it is in proper working condition.
"SIA has contacted the customer directly to provide further assistance."
