SIA passenger using toilet embarrassed after 2 people open door due to malfunctioning lock
Update on Dec 2:
Original article:
A Singapore Airlines (SIA) passenger using the toilet felt humiliated when people opened the door due to a malfunction.
Stomper MM said it happened twice on the flight from Singapore to Delhi on Nov 5.
"While I was using the rear lavatory, two separate people were able to open the locked door due to a malfunction," recounted the passenger, who was in business class.
"This wasn't just an inconvenience. It was a serious lapse in equipment maintenance and service recovery that led to a highly distressing personal incident."
And that wasn't the worst of it.
"The lavatory door lock failed completely, causing a severe breach of my privacy," said the Stomper.
"Once the casement door was opened, it remained open until someone closed it. I had to cover myself to make an effort to close it, which was not possible due to the malfunction.
"This has inevitably caused me significant embarrassment, indignity and loss of privacy."
He claimed: "The in-flight supervisor confirmed the door was malfunctioning after the incident and offered a brief apology, but no further action was taken. This contributed to my feeling that the issue was taken too lightly.
"I cannot help but question whether my being male influenced the lack of seriousness given to the situation?"
The Stomper said he has reached out to SIA and received an apology, which failed to assuage him.
"I remain appalled by the way the incident was handled – both at the time and even now I have since written to Singapore Airlines and after a few days, they came back with an insincere apology," continued the Stomper.
"Experiencing a lack of privacy, especially in a sensitive area like a lavatory, and having the door opened on me twice due to a malfunction is completely unacceptable.
"My feelings of embarrassment and disappointment are entirely valid."
Stomp has contacted SIA for more info.
