SBS Transit 'appalled' by bus captain who allegedly showed 'hooligan-like behaviour' to elderly man
SBS Transit is taking disciplinary action against a bus captain who was said to have displayed 'hooligan-like behaviour' towards an elderly passenger.
Stomper Daniel witnessed the exchange on bus service 130 on March 12, at around 4pm.
He recounted: "I boarded the bus at Zhongshan Mall after my classes and saw a disturbing display of sheer arrogance by the bus driver towards a helpless, weak elderly passenger.
"The elderly man boarded the bus at Towner Road and asked if the driver if the bus was headed in a certain direction. The driver ignored him, but the elderly man still tapped his card and proceeded to sit down.
"When the elderly man realised the bus was not heading in his intended direction, he approached the driver and told him in a soft tone that had the driver answered the question earlier, the elderly man would not have been heading in the wrong direction.
"The driver then arrogantly told the elderly man that he has been driving for the last 30 years and would have 'thrown' a passenger like him off the bus in his younger years.
"I feel that the hooligan-like behaviour was very uncalled for and hope the company can organise courtesy refresher courses for drivers every now and then."
In response to a Stomp query, SBS Transit spokeswoman Grace Wu said: "We are appalled by the bus captain’s behaviour and do not condone it. It falls short of the professional standards we expect from our employees and are taking disciplinary action against him."
SBS Transit will also be sending the bus captain for re-training to improve his passenger engagement skills, Mrs Wu added.
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