Man shocked to be told travel insurance he bought with Trip.com not valid due to wrong date
A traveller was shocked when he was informed that the travel insurance he bought with Trip.com would not be valid as the travel dates did not match.
Trip.com has since clarified that it was a misunderstanding.
Stomper Cedric had made the booking with Trip.com in 2025 for a trip with his mother to Bangkok departing on March 30 and returning on April 5.
“Before confirming the payment, there was an option asking if I was keen to add-on travel insurance upon checkout,” recounted Cedric. “I decided that since I needed to buy travel insurance eventually, I might just get it done now.”
About two weeks before the trip, he decided to go through the travel insurance policies to check that they were okay.
“To my shock, the return date is wrong,” said the Stomper. “My travel dates are from March 30 to April 5, but my travel insurance policies’ dates are from March 30 to April 8!
“I contacted the insurance company and was informed that if the dates don’t coincide with the actual travel dates, all potential claims will not be valid. They advised me to contact Trip.com to change the dates instead.”
He reached out to Trip.com, but after three days without a response, he decided to contact Stomp on March 21.
Cedric asked: “If insurance policies are purchased as an add-on to a client’s other booking, isn’t Trip.com suppose to ensure the travel dates in the travel insurance are correct since there’s no way I’ll have access to check the dates for the insurance until it’s issued?”
In response to a Stomp query, a Trip.com spokesperson clarified on March 25 that the Stomper’s insurance policy is “fully valid”.
The spokesperson said: “We understand that the insurer has contacted the customer to correct a previous misunderstanding. Our customer service team has also communicated this clarification to the customer.
“We apologise for any inconvenience or delay the customer may have experienced while an internal investigation was underway.”
Cedric told Stomp on March 26 that Trip.com and the insurance company had informed him on March 23 that the policies are valid, even with the wrong return date.
“They said that as long as the policy’s coverage dates are within the actual travel duration, they would be no issue with the coverage,” explained the Stomper.
“It was a stressful period before their clarification. I just hope the others won’t go through this same situation when buying insurance policies via Trip.com.”
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