Man charged $29 by karaoke service Popsical for subscription he cancelled 3 years earlier
A man was charged $29 by karaoke service Popsical for a subscription he had cancelled three years earlier.
Stomper E received the charge on his UOB card on Jan 24, 2026, even though he had unsubscribed from the service on June 23, 2023.
He is not alone. Other users also posted Google reviews where they said they were unexpectedly charged by Popsical in recent months for long-cancelled subscriptions.
When the Stomper discovered the charge, he immediately cancelled his credit card to prevent more unauthorised transactions. He said he tried to call Popsical, but he could not get through.
Fortunately, E was able to get the bank to reverse the charge after disputing it.
"It was a hassle talking to UOB," said the Stomper. "They kept insisting that we show proof of termination of Popsical's service. We terminated so many years ago."
He wants to remind all former Popsical users to check their credit card bills.
E asked: "What is a business that has gone out of business still hanging on to their customers' credit card information for anyway?"
But has Popsical really gone out of business?
Stomp previously reported in 2025 that some Popsical members were being charged multiple times per month despite the company being liquidated in 2024.
According to a Lianhe Zaobao report on July 5, 2024, Popsical had been placed under voluntary liquidation in April that year due to financial difficulties and mounting losses.
However, responding to a Stomp query in July 2025, Popsical said the company was "still actively operating".
Popsical told Stomp: "While it is true that we are currently undergoing internal restructuring and technical upgrades, our services — including subscriptions — remain available to our customers.
"We acknowledge that there were isolated cases where customers experienced duplicate charges due to a system syncing error during our upgrade process."
In February 2026, Stomp contacted Popsical about E's feedback and received a reply from the "Customer Support Team" asking for the email address associated with the subscription.
After Stomp provided the email address, the "Customer Support Team" replied on Feb 5: "We sincerely apologise for the inconvenience you have experienced. We understand how frustrating this situation must be, and we truly regret any trouble it has caused you.
"Please be assured that we will report this matter immediately and request a full review and investigation of your case. Our team is working to have this handled as quickly as possible, and we will keep you informed of any updates."
Stomp has not received any updates from Popsical since then.
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