Lazada courier allegedly walks off with customer's umbrella: 'This one from Japan bro'
Ethel Tseng
TNP
Oct 17, 2025
When a Lazada delivery man arrived at a customer's doorstep with a parcel, he appeared to take something in return - an umbrella that had been left outside.
TikTok user, littlecozymomentswithme, shared CCTV footage of the incident, which occurred on Oct 16.
The 11-second clip shows a courier placing two parcels back into his bag, leaving one package on a shoe rack near the front door.
As he turns to leave, he casually picks up an umbrella lying on the floor and walks off.
The subtitle in the video reads: "You stole my son's umbrella!"
The TikTok user lamented that the automatic umbrella, which opens with the push of a button, had been bought in Japan.
"You sure know how to choose," the user wrote.
The post has since garnered more than 98,500 views and 1,300 likes.
A similar incident of a delivery courier stealing parcels after claiming they have been delivered went viral in August.
Netizens amused and angry
Most commenters sided with the TikTok user, acknowledging that it was a persistent problem.
"Our government needs to do something about this," one wrote, while others urged her to file a complaint or police report.
Several users joked that the user should place another order and wait for the delivery man to return.
Others were more pessimistic, with one asking: "My question is why you wanna put stuff outside your house?"
Another agreed, adding: "Everything I put outside, I'm preparing for them to be 'lost'. So I can sleep peacefully."
One person gave another perspective: "Maybe he thought it's free for them to take."
In response to queries from The New Paper, Lazada confirmed that it is conducting internal investigations
.
"At Lazada, we take such cases very seriously and do not condone any form of misconduct," the spokesperson said.
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