Holland Village cafe staffer upset after 'idiot customer' leaves bad review over free drink swop
A staff member at a café in Holland Village has spoken out after a disgruntled GrabFood customer left a negative review over a rejected drink swap request.
Stomper Anonymous told Stomp he was working at the café on June 25 when he had to handle a special request from a GrabFood customer.
The customer asked to replace a complimentary winter melon tea, included with her meal, with a soya bean milk drink instead.
"Free items are non-exchangeable," he said.
This did not sit well with the customer, who did not seem to think there was a valid reason for not attending to her wants.
"That idiot customer got mad," the Stomper explained.
"She even left us one-star Google reviews and accused the staff of having bad attitudes."
One review wrote: "Worst staff attitude. Soya bean and winter melon are the same price but cannot be changed."
The Stomper defended the staff, saying: "It's not our fault, gifts should not be exchangeable."
"She blamed our attitude problem, but we did not even serve her. She ordered via delivery."
How would you deal with such customers?
