Dog bleeds so much after grooming at Bukit Batok salon that owner was 'covered in blood'
A dog owner was left shocked and 'covered in blood' after her puppy's nails were allegedly cut too short during a nail-trimming session at a Bukit Batok pet grooming salon.
Stomper Jo told Stomp she brought her pet to Royal Fur Pet Groomer on Nov 16 for a $20 nail trimming. She said her dog has black nails, and the staff told her they could not see the quick.
"When I picked up my puppy, the groomer and I were covered in blood," she said. "That much blood, and they didn't notice the injury and continued to cut the others? Terrible."
She added that three staff members, including the boss, did not apologise to her when she asked why there was "so much blood".
"The boss had both hands full of blood when carrying my pet to me," she said.
"This is why I don't want compensation. Like you injure people then say, 'I compensate you'."
She said her puppy continued to experience bleeding from the affected nail later that day.
In response to a Stomp query, the grooming salon said the incident involved nail bleeding and that they did their best to manage the situation.
The groomer told Stomp: "I already explained to her that I was too anxious to stop the bleeding and forgot to apologise to her. I apologised to her via chat after she texted me saying her dog's nail was still bleeding. I also asked her how I could compensate her and she said no need."
The groomer said the salon has been operating for 17 years and strives to treat every dog as their own.
"It's not easy to please everyone. We really try our best," he said.
"We can't post online when we get injured by customers' dogs or cats. The most we get is a sorry."
The groomer appealed for understanding.
"If we were really so bad, we would have closed long ago," he said.
