LTA seeks feedback on new Circle Line wayfinding signs
The Land Transport Authority (LTA) is looking for public feedback on new wayfinding signs to be put up in Circle Line (CCL) stations.
These new signs will be put up when the new CCL stations – Keppel, Cantonment and Prince Edward Road stations – open in the first half of 2026 and the loop between HarbourFront and Marina Bay stations closes.
As the sixth stage of CCL expansion will introduce unique service patterns not found on other MRT lines, LTA said on Feb 14 that commuters will need to navigate and differentiate between clockwise and anti-clockwise train service routes.
In addition to that, some CCL stations are stacked with platforms at different levels, making it necessary for CCL to have a tailored wayfinding solution, said LTA.
From March 14 to 17, members of the public can participate in the survey by scanning QR codes at the entrance which connects Suntec City shopping mall to Promenade station, the faregate at Exit C, and Platform B of Promenade station.
Physical print-outs of the signs are displayed on a wall at Platform B of Promenade station, where trains travelling towards Dhoby Ghaut and Marina Bay stations run.
This allows commuters to see what the actual signs at the stations will look like.
LTA staff will also be on-site to assist less tech-savvy participants.
Estimated to take 20 minutes to be completed, the survey requires participants to take their pick from a range of suggested designs for various signs displayed in the MRT stations and on trains.
They include signs that display train routes at the platforms and inside trains, as well as on digital displays signalling the arrival of a train.
Members of the public can also complete the survey online via this link: go.gov.sg/ccl6pe.
Before this round of public engagement, LTA had previously engaged over 50 stakeholders – including working commuters, students, the elderly and people with disabilities – for feedback on the wayfinding designs.
Their feedback has been incorporated in the suggested designs being presented to the members of the public in the current survey.
From this survey, LTA said it hopes to collate feedback and gather insights from commuters of different backgrounds and navigational abilities, before refining the designs to be used at all CCL stations.
Commuters such as Mr Woong Peck Leong, 47, welcomed the survey, and said that it was a good platform to give feedback to the LTA, as good wayfinding signs are needed to allow commuters to travel in the right direction.
Describing the wayfinding survey as a “good move”, the financial consultant said: “At the end of the day, commuters are the ones who are affected... The last thing we want is to end up boarding the train and going in the wrong direction.”
Graphic designer Chua Keng Leong, 59, echoed this, adding that the survey would help understand what commuters prefer and need.
Mr Chua, who specialises in wayfinding design, said he did not understand what the terms “outer loop” and “inner loop” in the suggested designs refer to, and proposed simplifying it to easier directional phrases.
He suggested adding timing indicators for stations on the route map, so that commuters can quickly understand which is the most efficient route and direction to travel in.
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