'Harassing residents about shoes': Condo management allegedly removes shoe racks without permission
A condominium management company allegedly removed residents' shoe racks without prior notice, drawing backlash from residents and alerting police to the scene.
According to Shin Min Daily News, residents said the management banned shoes and shoe cabinets in the corridors. Some cabinets were also forcibly removed, fuelling dissatisfaction.
Mr Yu, 36, who lives at Alexis Condominium along Alexandra Road, told Shin Min that on Oct 15, the condo management dismantled the shoe rack installed outside his unit without informing him.
Upon discovering this, he immediately called the police.
He said he had lived at the condo for three and a half years without issues until the management changed in 2024.
"One time, my child's piano teacher came for a lesson and removed her shoes at the door. Suddenly, the management staff knocked loudly on the door, startling both the teacher and my child. The teacher kept apologising at the time," he recalled.
Mr Yu questioned the management's approach, asking whether visitors or technicians would also be expected to wear their shoes inside their homes.
Residents say issues started after new management took over
Another resident, Eunice Koh, shared her frustrations on the Facebook group Complaint Singapore. She said there had been no issues during her 10 years of residence until the management company changed in 2024.
She claimed that the new management, Hilandas Property & Facilities Management, has "been harassing residents about shoes and door mats".
Ms Koh alleged that the management repeatedly issued notices instructing residents not to place shoe cabinets, floor mats, shoes, furniture, or plants in common areas.
"They even forcibly removed the racks of some units, and the police were called in several times," she added.
According to an SCDF advisory, shoe racks are allowed in corridors, as long as a clear walkway of at least 1.2m is maintained.
Stomp has reached out to Hilandas Property and Facilities Management.
Residents signed letters to management
In her Facebook post, Ms Koh shared that more than 10 units in the condominium jointly wrote to the management on June 25, 2024, and attempted to follow up with the letter more than a year later, on July 21, 2025, but have yet to receive a reply.
Photos she uploaded show that the management issued notices reminding residents that many might not be aware of the rules governing the use of common areas.
The notice reminds residents to refrain from "changing the outlook of the common area", as such changes could obstruct passageways or pose fire hazards.
