Grab user frustrated after multiple drivers cancel on $50 to $60 'premium' rides
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A Grab user says he was left waiting repeatedly after three drivers cancelled on him despite high fares costing between $50 and $60 on Aug 15.
Stomper Wesley shared a screenshot of three notifications informing him drivers had cancelled at 7.16am, 7.30am and 7.33am.
He told Stomp that one of the drivers even cancelled "just as they arrived" at his doorstep.
"The state of Grab's premium 'service' in Singapore is terrible," he said.
"There is absolutely no culture, service or respect for people's time.
"These were not low fares either — $50 to $60 premium rides — and yet drivers cancel on a whim at the cost of the user, who then has to not just wait for another car but pay higher fares and Grab does nothing to mitigate this problem."
He shared with Stomp an email he received from Grab for Business, apologising for the inconvenience.
The email stated that the driver involved in the August bookings had been warned and given a strike.
"After 30 minutes of waiting and three consecutive cancellations, their consolation is $5 in credits," he said.
Wesley also shared a screenshot showing multiple cancelled bookings on Nov 17, including rides to the Main Entrance of Woodlands Checkpoint, saying this was "another wonderful experience with Grab drivers".
He added: "The user has to wait again, pay higher fares, and Grab does nothing to properly mitigate this problem."
Stomp has contacted Grab for comment.
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