Woman upset with Mount Faber restaurant's service during special dinner ahead of dad's cancer treatment
A woman has taken to TikTok to share her disappointment over a recent experience at Dusk @ Mount Faber Peak, where she says a staff member wrongly accused her of not paying.
In the video that was posted on July 21, @eccentricaquarius, also known as Krystal on Instagram, explained that she had made a reservation for the sky dining experience as a treat for her father, who was scheduled to begin radiotherapy the next day.
"I just wanted him to have an unforgettable dining experience," she said.
They arrived slightly early and were warmly welcomed by a manager who took note of their requests and served them welcome drinks.
However, the experience took a sour turn when another staff member approached their table and insisted that they had not paid their bill despite Krystal having done so minutes earlier.
She told him it was not their bill as it stated Wagyu beef on it, which they didn't order.
"He was very hostile and said, 'No, this is your bill. You haven't paid,'" she recounted.
She said the staffer eventually confirmed the mistake with the manager but never returned to apologise.
Later, the same staff member was assigned to escort them to the cable car. The content creator alleged that he continued to be cold and walked ahead without considering that her father, who has asthma, couldn't walk quickly.
After the ride, they were brought to a cafe for dessert, where she voiced her concerns to another staff member. A manager eventually came to apologise on the staffer's behalf.
"It's just like a one-minute walk for him," she said. "But the fact that he didn't come personally and had someone else apologise on behalf of him, I think it's just insincere and I guess he's just not very bothered about it."
Mount Faber Leisure Group told Stomp that they take the feedback seriously.
"Once known, we looked into the matter and spoke with the staff member, who deeply regrets how the interaction came across," a spokesperson said.
"It was never his intention to be rude or disrespectful.
"We have earlier reached out to the guest to apologise for the distress caused to her and her father and offered a complimentary visit as service recovery."
In an update, Krystal explained that she chose to share her experience because negative encounters are often overlooked, with most people only posting "glowing, perfect reviews."
While she found the food to be average, she praised the cable car experience for its stunning views and once again commended the manager for his excellent service.
Krystal also declined the restaurant's offer of a complimentary visit, explaining that her father has since begun his treatment, which has affected his sense of taste and lowered his immunity.
She expressed gratitude for the support she received from netizens and said she hopes her feedback will lead to positive changes at the restaurant.
