Woman bought $11,000 package 'out of compassion' after hearing sob story, salon then closes down
A woman paid $11,000 for a salon package after hearing a sob story and now regrets it as the business has closed down.
Stomper Joanne lodged a complaint with the Consumers Association of Singapore (Case) about One Style Salon at Block 482 Tampines Street 43 on Aug 23.
In the complaint, she wrote: "In August or September 2024, I purchased a colour package of 45 sessions at a price of $11,000.55.
"This purchase was made after being pressured by a staff member named May, who shared her personal hardships and pleaded with me to support her.
"She claimed she needed the money for her children's education in Malaysia and that she was suffering domestic abuse from her husband if she failed to remit money to him.
"I agreed reluctantly out of compassion."
But on Aug 22, 2025, when she returned to the same location, One Style Salon had been replaced by another business, Meow Aesthetics.
"The staff of the new place politely explained that their boss had agreed to honor previous packages by continuing to provide hair-styling, treatment, colouring and even offering gel manicure, pedicure, lashes, makeup, and lip embroidery services," said the Stomper.
She tried to contact One Style Salon via its listed number but got no response.
"I also spoke with someone who claimed to be the landlord and/or boss. His response was extremely rude and dismissive. He stated that he did not track these packages as he was 'too busy' and alleged that the ex-employee, May, might have pocketed the money herself," claimed the Stomper.
"This is wholly unacceptable. This appears to be a scam - collecting payment for packages, shutting down and abandoning customers' prepaid sessions."
It seems the Stomper isn't alone. In a Google review posted in August, someone wrote: "Purchased package for haircut and treatment which cost quite a lot. However, the salon suddenly closed down when I visited it yesterday. Can I know if you have other branches where I can use the package? Or get a refund?"
On Google, One Style Salon is listed as "permanently closed". There are no other branches.
Stomp has contacted Case for more info.
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