Staff who spilled hot soup on diner has medical condition causing him to lose balance: Restaurant
A woman suffered second-degree burn on her legs after hot soup was spilled on her at a restaurant in Novena on July 14.
It happened at Yakiniku Shokudo, a Japanese barbeque restaurant in Square 2.
Stomper Jen said she went there after her work ended at nearby Tan Tock Seng Hospital at 5pm.
"The guy who served me was the outlet manager. He was limping," recounted the Stomper.
"The soup just poured onto my thighs. I stood up and I was yelling in pain. He didn't approach me to help."
She ran to the washroom followed by a different restaurant employee.
"After that I proceeded to the Emergency Department at Tan Tock Seng for my treatment. I was crying all the way there because no one helped me. I was alone," said the Stomper, who was diagnosed with second-degree burns.
"Apparently, I was yelling in pain. I got two jabs of injection to relieve my pain."
As the Stomper was on an ITE Work-Study Diploma Programme, she was concerned about an exam on July 17.
She highlighted this when she contacted the restaurant about the incident and shared screenshots of her correspondence with the company.
"They didn't show much concern," claimed the Stomper.
"Regardless of what industry, even if you accidentally knock onto the customer, you would definitely apologise. Even a passer-by, you accidentally step on people's shoe, you would also say sorry."
In a reply to her, Japan Foods Holding, which operates the restaurant, said: "From our understanding, our staff who served you that very day, Mr Jason, unfortunately suffers from medical condition which caused him to suddenly lose his balance, which ultimately caused the hot soup to befall upon you.
"We would like to assure you that it was definitely not an act of purpose.
"We understand the sudden injury you suffered as well as not being able to enjoy your meal after a long day is upsetting, we sincerely apologise to you for the grave mistake that was made as well as the lack of attention from our outlet staff that you felt throughout the incident."
In response to a Stomp query, a spokesperson for Japan Foods Holding said it deeply regrets the accident.
"We are conducting a full investigation into the matter and will put in place enhanced safety measures especially during the service of hot food," said the spokesperson.
"Our staff who was involved is very sorry about the accident and has apologised personally to the affected customer. This was his first accident in more than 10 years of service with the group."
"The group has also apologised to her over the accident. Together with our insurance company, we are currently in discussions to offer her the most appropriate compensation."
