---
title: "S’pore GrabFood user allegedly gets pizza with one slice missing, says $0.50 refund made her feel like a ‘beggar’"
url: "/singapore-seen/spore-grabfood-user-allegedly-gets-pizza-one-slice-missing-says-0-50-refund-made-her-feel-beggar"
published: "2026-08-24T05:17:38.000Z"
updated: "2026-08-24T05:17:38.000Z"
section: "Singapore Seen"
authors: ["Cherlynn Ng"]
tags: ["GrabFood","food delivery","bad service","pizza","refund"]
---

# S’pore GrabFood user allegedly gets pizza with one slice missing, says $0.50 refund made her feel like a ‘beggar’

A GrabFood user was concerned after she allegedly received a pizza with one slice missing.

Worried about food safety, she contacted the food delivery platform and was left insulted when they offered just a $0.50 refund for her dinner order.

Stomper Shinie had placed an order worth $50.90 from Pezzo’s Bedok Mall outlet at around 7pm on Aug 14. The order included six slices of pizza for $34.20, meaning each slice cost $5.70.

“When I received my food, I noticed that one piece of the pizza was missing,” she recounted. “The problem is, I have no idea what happened to that missing piece.”

![GrabFood user allegedly gets pizza with one slice missing, says $0.50 refund made her feel like ‘beggar’](https://cassette.sphdigital.com.sg/image/stomp/fdb1c087a403bb547658be98ba1786e4c713304265affc824ca4490a1f5cadab)
*The Stomper claimed that her pizza arrived with one slice missing.*

Shinie was unsure whether the issue occurred before or during delivery.

“And because I don’t know, I was not comfortable eating the rest of the pizza,” she explained.

“What if the box had been opened and the food had been touched? So I had no choice but to throw the whole pizza away.”

The Stomper said she contacted GrabFood with all photos and proof as requested, but was upset when they merely offered a $0.50 refund.

## ‘It’s not about the money’

“That’s it. No explanation. No ‘sorry’. Nothing,” she told Stomp.

“Honestly, I don’t even understand what the $0.50 is supposed to be for. I paid $34.20 for a meal that I couldn’t eat because of a possible food safety issue and GrabFood’s response made me feel like they were just throwing 50 cents at me to close the complaint.”

![GrabFood user allegedly gets pizza with one slice missing, says $0.50 refund made her feel like ‘beggar’](https://cassette.sphdigital.com.sg/image/stomp/6dc4dc0d55f5a37fd9b9c1594bfd1abdc5c53d1ea00121aa10e7742bf5174326)
*The Stomper was upset about getting a $0.50 refund without further response about the possible food safety issue.*

Highlighting that the issue is not about money, Shinie said: “It’s about food safety, trust and how you treat your customers when something goes wrong.

“If my food may have been tampered with, I expect GrabFood to take that seriously and not make me feel like I’m begging for compensation.”

The Stomper said the incident left her “really disappointed”, adding: “Grab made me feel like a beggar.”

Stomp has contacted Grab for more info.