Man says his McDonald's orders missing items 'almost every time', gets no reply until he turns to FB and Stomp
A man was frustrated by his botched McDonald's order and their apparent silence when he provided feedback.
He said the fast food chain got in touch only after he took to social media to air his grievances and then provided a proper response when he turned to Stomp.
Stomper Allan said his McDonald's orders from the Sengkang Grand Mall branch are missing items "almost every time."
Allan vented to Stomp: "McDonald's Singapore, if you don't care about customers, just say so. Whenever I order things, there are missing items.
"This time, I really couldn't take it, so I called the store manager, who asked me to write an email for a refund."
Allan wrote to McDonald's, who replied saying they would provide a response within five days.
However, 25 days passed with no response, so Allan posted about his experience in Facebook group Complaint Singapore.
Many netizens agreed with Allan and shared similar experiences.
One user said: "I just ordered the Breakfast Deluxe this morning, and McD missed out on the Strawberry Jam and Salt & Pepper too."
Another commented: "They don't care about service anymore."
Just 30 minutes after Allan published his post, McDonald's replied in the comments section: "Hi, thanks for reaching out. We're sorry to hear about your experience. Please allow us to reach out to you directly for more details, so we can take a look into this right away. Thank you."
McDonald's then contacted the Stomper privately through Facebook Messenger.
That was not the end of Allan's frustrations, however.
He told Stomp: "Just a few days ago, I ordered two breakfast meals through the McDonald's app and picked the food up myself. I didn't realise until I reached my office that they had missed one hashbrown.
"Their service standards are becoming worse every year. Just take a look at their Google reviews and you'll know how it is."
In response to a Stomp query, a McDonald's spokesperson said: "We're sorry about the lapse in our customers' experience and have since reached out to make good on the matter. It is a priority for us to deliver consistently the service that our customers expect, and we've taken steps so it doesn't happen again."
