Soup spilled after package slipped off S-hook during delivery, no full refund as food 'not beyond consumption'
Have you ever ordered food delivery, only to receive it in battered packaging with sauce or soup spilled inside the bag?
That was exactly the nightmare Stomper Wendy experienced with her meal from a tingkat delivery service called Mom's Cooking on May 9.
When the food arrived, the stacked containers were "swimming in a sea of soup" inside a plastic bag hanging from an S-shaped hook on the Stomper's door gate.
One container, which was supposed to hold soup, was dented and almost completely drained of its contents with just meat and vegetables left.
When the Stomper asked for an explanation, Mom's Cooking admitted to a "spillage" but said the food was "not beyond consumption".
She told Stomp: "I don't understand how soup spilled and covered back in an unregulated environment by a driver can be acceptable to eat."
Mom's Cooking explained to the Stomper that the food had slipped off the S-hook meant to secure it once delivered.
But the customer rejected this explanation, stating the hook had successfully supported previous orders without incident.
In response to a Stomp query, a spokeswoman from Mom's Cooking said the Stomper had accused the delivery driver of deliberately tampering with the food.
The spokeswoman said: "There is no logical reason for a regular driver to intentionally sabotage a delivery in front of the customer's premise, especially when the food remains intact."
The company offered compensation for the spilled soup, but Stomper refused and requested a full refund of the order.
Mom's Cooking told Stomp that a full refund was not issued, as only the soup spilled; the other food containers remained intact and properly covered.
The spokeswoman said: "Given the facts, there was no justification for a full refund, only for the portion of the soup that was spilled. "
On May 16, the Stomper received a "petty" message from the caterer that read: "Your last service day is May 21. We will not accept any new orders."
Concerned that the caterer had failed to learn from the incident and was potentially risking public health, the Stomper promptly reported the case to Singapore Food Agency (SFA).
In response to a Stomp query, SFA said they launched an investigation and issued Mom's Cooking a warning on May 26, directing them to ensure proper handling of food during preparation and delivery.
Mom's Cooking said they fully cooperated with SFA, and the matter has been resolved.
SFA said: "Food safety is a joint responsibility. While SFA puts in place and enforces the regulatory measures, food operators must play their part by adhering to good food hygiene and preparation practices."
