Elderly woman and daughter locked on aerobridge for 30 minutes after flight: Cathay Pacific apologises
An elderly woman in a wheelchair and her daughter were stranded on an aerobridge at Changi Airport Terminal 4 for 30 minutes.
The daughter, Instagram user @michele9966, shared that her 81-year-old mother was left 'traumatised' by the ordeal.
This occurred after they had disembarked from Cathay Pacific flight CX567 from Hong Kong on Dec 30.
In her post, she tagged Changi Airport and Cathay Pacific and wrote: "SHAME ON YOU for not checking there were still passengers disembarking and locked the gate!!!
"My 81-year-old mother was so traumatised!
"We couldn't get through to airport police, the medical emergency line said it wasn't an emergency, it took the frantic [staff] half an hour to finally reach her boss to get someone to let us out!
"UNBELIEVABLE oversight and lack of proper protocol!
"Travellers beware!!!"
In response to a Stomp query, Cathay Pacific said it acknowledged the incident involving a passenger and her mother who were unable to exit the aerobridge due to the arrival gate being locked.
"Based on our initial investigation, a staff member from our ground handling agent did not conduct a thorough check prior to closing the doors of the arrival gate," the airline's spokesperson said.
"We are reviewing procedures with our ground handling agent to ensure such incidents do not occur in the future.
"We are in touch with the passenger to address her concerns.
"We deeply regret this oversight and apologise for the inconvenience caused to the passengers."
