---
title: "Tada user gets 'rundown school bus' and ends up paying extra $11.75 for toll charges"
url: "/singapore-seen/tada-user-gets-rundown-school-bus-and-ends-up-paying-extra-1175-for-toll-charges"
published: "2023-11-20T06:55:29.000Z"
updated: "2023-11-20T06:58:38.000Z"
section: "Singapore Seen"
authors: ["Farah Daley"]
tags: ["private hire driver","minibus"]
---

# Tada user gets 'rundown school bus' and ends up paying extra $11.75 for toll charges

*A passenger felt 'cheated' after he was charged an extra $11.96 for a ride on a 'rundown school bus'. *

A passenger felt 'cheated' after he was charged an extra $11.96 for a ride on a 'rundown school bus'.

A Stomper said he booked a ride to Tan Tock Seng Hospital (TTSH) from Hougang via the Tada ride-hailing app on Nov 17.

He was surprised when a minibus picked him up as he was expecting a 'normal 4-seater' ride.

"I even asked the driver, how come it's a private school bus and not a private car and he showed me the app," he said.

"I don't drive so how would I know the booking is a huge private school bus with 17 seats?"

![](https://cassette.sphdigital.com.sg/image/stomp/2301fc1261a3a8157cb0fef4d2de23b59cdba94c51a42d7262f0c90c9226dadc)

On the app, he was quoted $20.48 but was shocked that he was charged $32.44 instead.

According to the Tada app, choosing an AnyTADA ride means getting matched with a private vehicle, taxi or minibus near you at a 'fixed fare'.

The Stomper told Stomp he called Tada's call centre and was told he booked a Premium ride but he said he made a booking for a 'normal four-seater'. His receipt also indicated that he had booked an AnyTADA ride and not a Premium one.

![](https://cassette.sphdigital.com.sg/image/stomp/068d09ce9a1951f937fb5117fa580709f5f18c0d573beb88dfe85e9402c62d2a)

"Even if it is Premium, how come it's an old rundown school bus which has a door that can't be opened?" he said.

"The driver was also on his phone chatting to his friend."

According to the receipt he received, the extra $11.96 he paid was inclusive of platform, driver's and payment transaction fees and toll charges which was $11.75.

![](https://cassette.sphdigital.com.sg/image/stomp/4f7e8d8d87f392e144a44754b73ca4cd32d9cb4e7ef96aaa6113f3d765466feb)