---
title: "Orchard Central cafe gives scathing responses to customers who left one-star reviews on Google"
url: "/singapore-seen/orchard-central-cafe-gives-scathing-responses-to-customers-who-left-one-star-reviews"
published: "2022-04-27T06:02:18.000Z"
updated: "2022-04-27T06:09:18.000Z"
section: "Singapore Seen"
authors: ["Farah Daley"]
tags: ["food","restaurant","cafe","bad service","complaint","review"]
---

# Orchard Central cafe gives scathing responses to customers who left one-star reviews on Google

*We are all familiar with the old adage, "the customer is always right" but not all service providers agree with this. *

We are all familiar with the old adage, "the customer is always right" but not all service providers agree with this.

A cafe in Orchard Central has come under fire for leaving scathing responses to one-star reviews left by disgruntled customers on Google.

Stompers alerted Stomp to a thread on Reddit calling out Grain Alley for insulting and shaming customers who left one-star reviews and allegedly rewarding those who leave five-star reviews with free gifts.

The Redditor acknowledged that eateries offering incentives for good reviews is normal however, he took issue with how the cafe handles bad reviews.

"Whenever a negative review is received, the reviewer is pelted with insults, name-calling, name-and-shame tactics and even doxxing in the case of one customer where the business owner thinks that it is in good nature to write a scathing complaint to her employer," he wrote.

![](https://cassette.sphdigital.com.sg/image/stomp/05894b93d60bc8fbba1b25d0af7ffaeedbc2655c97d2d42e225561b0fc09cee5)

"Another customer has their marriage called out just because of a one-star review. Wow!"

In the review section, the cafe admonishes one customer for not having 'original opinions' and says he's just echoing his own wife.

![](https://cassette.sphdigital.com.sg/image/stomp/8737caa7d192aadc4a94fb7b3bcc25bda6fa7417ac28a33f76349baf29f7bf31)

It also told him to "grow a spine".

The cafe told another reviewer who complained about not being allowed to use a tablet at the eatery not to come back, calling them "petulant" and "insolent".

![](https://cassette.sphdigital.com.sg/image/stomp/bda55a4fe7f0a02614ea8aa464ba943f3f6a5de253a7b7d760ea43bdc6b3f2b0)

It added: "Btw, take a shower, you smell."

Read more reviews and responses by the cafe in the gallery above.