Online buyer complains about customer service, seller calls her rude: 'Learn to use right words'
A woman who ordered dog food online was unhappy with the way it was delivered.
And when Stomper Sylvia contacted the online seller, Pet Inc, she found the response less than satisfactory.
At one point, the seller told her: "Learn to use right words to talk."
The Stomper had messaged Pet Inc about her order being thrown on the ground outside her gate.
She told Stomp: "The delivery person didn’t even have the courtesy to ring my doorbell."
The buyer shared screenshots of her online chat with the seller, where she complained about the delivery and said: "Disgusting business you are running."
The seller apologised, but the Stomper continued to express her dissatisfaction.
The seller replied: "I see. Then thanks for the feedback."
The Stomper responded with a "lol" and added: "Just an 'I see'?"
The seller replied: "Well, your manner too."
The Stomper then said she would share this on social media.
The seller thanked her and added: "Learn to use right words to talk."
The buyer told Stomp: "I contacted their customer service and this is attitude they give. Totally no sincerity."
In response to a Stomp query, a spokesman for Pet Inc said they took the matter seriously and checked with the driver in charge.
He said: "The driver had rung and used the intercom at the unit. The helper responded and took a long time to come to the door. So he decided to leave the order there as he needed to rush for the rest of his trips.
"I believe the buyer was informed that the order was delivered by our driver too. That is why she got the picture of the site.
"I believed my logistic team is always doing their best here and they are not new to their job. I trust them and their judgement on all different incidents that happen on site."
Regarding his text exchange with the Stomper, the spokesman said: "I believed no business owner will like to see this ‘disgusting business‘ on them. This was too much and I really felt offended.
"This text was just seconds away before we could investigate and act on this incident.
"If you had read through the messages and replies from me, this person was really rude and trying to send provoking messages. I was just replying to her in a simple way.
"And to be honest, the attitude and manner of this person should be improved and she should treat all those in the service line in a better way."
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