---
title: "Lazada takes down more stores that sent customers Santa hats: Here's what to do if this happens to you"
url: "/singapore-seen/lazada-takes-down-more-stores-that-sent-customers-santa-hats-heres-what-to-do-if-this"
published: "2023-01-04T02:48:30.000Z"
updated: "2023-01-04T03:11:25.000Z"
section: "Singapore Seen"
authors: ["Farah Daley"]
tags: ["online shopping","lazada","Santa"]
---

# Lazada takes down more stores that sent customers Santa hats: Here's what to do if this happens to you

*Lazada has issued refunds and taken down several stores after more customers received Santa hats and other items instead of what they actually bought. *

Lazada has issued refunds and taken down several stores after more customers received Santa hats and other items instead of what they actually bought.

After Stomp reported on a customer who received a Santa hat instead of two water heaters, more Stompers came forward to share similar experiences.

One Stomper told Stomp she had ordered a Toyogo cabinet, three sets of pyjamas and a tablecloth from different vendors in December.

She received three Santa hats and a coaster instead.

![](https://cassette.sphdigital.com.sg/image/stomp/50c98deb57bc6e3c1c2daff77d1d610f01a2468e9f4d7710d1379f953e70cccd)

The Stomper said the experience left her feeling "frustrated" and "cheated".

Stomper Jacqueline bought a Braun thermometer on Dec 19 but received a Santa hat as well.

She said her request for a refund was rejected by the seller.

![](https://cassette.sphdigital.com.sg/image/stomp/a62548ba5024e9b47ba07604ecfa0d89f23dac201e012d87673a1ec5f89e939c)

"The moment I received the Santa hat, I contacted the seller but there was no reply from them."

Stomp also received contributions from Stomper William who ordered a green keyboard and received a pair of stockings.

![](https://cassette.sphdigital.com.sg/image/stomp/dafa212272d9a50a4b68da3e4bb8567b25036d3e2b2eeb2714ede14efac6cc62)

Stomper Ross and another Stomper also received Santa hats despite ordering Dior Sauvage perfume and a cordless vacuum respectively.

In response to a Stomp query, a Lazada spokesman said: "The newly launched Buyer Confirmation Button on Lazada allows customers to indicate if the product received is to their expectations.

"Otherwise, they can file a return/refund request immediately.

"We apologise for the experience of our customers, they have all been refunded and the stores have been taken down."