Burger & Lobster fan braves queue for 1-for 1 deal at Jewel, finds lobster shell in her food
A woman who visited Burger & Lobster for a 1-for-1 promotion ended up getting more than she bargained for: Lobster shells in her food.
Stompers Cappuccino and Latte said they visited the restaurant's Jewel Changi Airport outlet on Feb 21, at around 11.45am.
They had headed down together after hearing about a 1-for-1 deal for the restaurant's famed lobster rolls.
Cappuccino recounted: "There was a short queue when we arrived and more people gradually joined the line. We had to wait quite a bit not because there were super duper loads of people, but because of the slow service.
"The staff were slow, appeared uninterested and had no sense of urgency. Customers in line were not seated even though there were several empty tables, some of which remained unclear for some time.
"Jewel's glass ceiling meant it was a rather uncomfortable wait in the heat too."
The duo were seated at about 12.20pm.
Cappuccino added: "The service was more satisfactory this time. A male staff member explained the promotion to us, led us into the restaurant (where it was still very warm) and served us water.
"Our lobster rolls arrived shortly after and it was enjoyable... for me at least."
Unfortunately, Stomper Latte could not say the same as she found lobster shells in her food. She spent the meal picking out the shells.
She told Stomp: "I was disappointed. I'd been really looking forward to the lobster roll and even though it was on offer, it's not the cheapest meal out there.
"The lobster roll was delicious but I cannot deny biting into the pieces of lobster shell halfway through my meal marred the entire experience."
Their pair of friends informed a female staff member about the issue, but the latter simply said she would tell the chef and there was "no apology or anything."
The 1-for-1 lobster roll promotion is available for dine-in at Burger & Lobster's Jewel Changi Airport outlet from Feb 18 to Feb 25. It is an ala carte item and priced at $41++.
According to the restaurant's website, the daily cut off time for customers to have their names on the waiting list is 8pm.
However, some patrons said they were not aware that there was limited availability and ended up making a wasted trip after stocks ran out early.
One diner also noted that service standards were lacklustre, similar to what Stomper Cappuccino said.
While there is at least one positive Google review about the promotion, it seems to have left more people feeling crabby than happy.
Cappuccino added: "The overall experience was appalling, especially considering the touristy setting! What will people think of Singapore?"
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